Please read Kganya Nko Baking Supplies policy regarding returns, refunds and exchanges below:
RETURNS
A customer has 3 calender days to return goods purchased. If the 3 days has passed since you received your order, unfortunately we canot assist with a refund or an exchange.
To be eligible for a return, your item must be:
UNUSED
In the SAME CONDITION that you received it and
In the ORIGINAL PACKAGING.
For health and safety reasons edible goods such as fondant, sprinkles, flavourings and colourants are exempt from being returned.
Only normal priced items may be returned / refunded. Items bought on sale can unfortunately not be refunded.
Cost for returning the item will be at the customers account unless Kganya Nko Baking Supplies has confirmed otherwise via email. We must approve the return by email prior to the parcel being returned back to us for a refund. Returning a product without prior approval does not guarantee a refund.
On receiving your returned product, it will be inspected. An email will be sent to you to confirm the approval of a refund / replacement or explain why a refund was rejected / partially approved.
Delivery time for exchanged / replacement items may vary depending on where you stay and how often couriers service this area.
REFUNDS
On approval of a refund, a credit will be applied to your credit card or original method of payment within seven working days.
Delivery costs are non-refundable.
EXCHANGE
Defective or damaged items may be exchanged for the same item. The same rules apply as described in the RETURNS policy above.
If you buy high value items, consider using a trackable delivery service or purchasing GIT insurance (available on request).
